Terms and Conditions
We operate the website’s www.CityAttractions.co.uk, www.ScouseofHorrors.co.uk www.LiverpoolsFamousGrotto.co.uk and www.SportsCityLiverpool.co.uk . City Attractions Limited, a company registered in England and Wales company number 1117 09 99 registered office 31 Wellington Road, Nantwich CW5 7ED
- OUR CONTRACT WITH YOU
1.1. City Attractions Limited provides access to a number of activities and events,
1.2. These are the terms and conditions which apply when you book to take part in an Activity or Events with City Attractions Limited
1.3. Please ensure that you and the participants in your booking have read these terms and conditions carefully including terms and conditions through our third-party booking company THE ACC LIVERPOOL GROUP LTD company number: 5204033 whose registered office is at Liverpool Waterfront, Kings Dock, Liverpool L3 4FP trading as TicketQuarter.
You should also check that the details of your booking are complete and accurate before you submit your booking. If you think that you have made an error after you have submitted your booking, then please contact the booking company to discuss.
1.4. By submitted your booking, you agree to these terms and conditions.
1.5. No booking shall be deemed to have been accepted by City Attractions Limited unless and until the booking has been accepted in writing by City Attractions Limited, which will include City Attractions Limited sending you an email confirmation of the booking. If you have purchased at the Ticket Redemption point located at the venue then a ticket will be issued in person.
1.7. City Attractions Limited reserves the right to revise these terms and conditions and to make changes to the Activities from time to time in order to comply with changes in any relevant laws or regulatory requirements.
- SAFETY AND SECURITY
2.1. Participation in the Activities is not without risk as serious misuse could be fatal. You acknowledge that the Activities can be dangerous with many inherent risks and hazards. As a consequence, personal injury, and sometimes fatality, can occur. You and all participants in your booking voluntarily assume and accept all such risks and waiver the right to sue City Attractions Limited for any personal injury or fatality by signing the City Attractions Limited Waiver prior to engaging in any Activity.
2.4. Children under the age of 12 and people with special needs cannot participate in the Activities unless they are accompanied by a parent, guardian, responsible adult or appropriate carer. The parent, guardian, responsible adult or carer must remain on site for anyone under 12 years of age or anyone with special needs. One adult is permitted to supervise a maximum of six under 12-year olds. City Attractions Limited personnel will not supervise children, regardless of the child’s age, or anyone with special needs at any time. For participants under the age of 18 or participants who lack capacity, a parent, guardian, responsible adult or carer is required to complete and sign the City Attractions Limited Waiver on behalf of the participant, stating that he or she will accept responsibility for the safety of himself or herself and for supervision of any children or anyone with special needs in his or her care. Such parent, guardian, responsible adult or carer will ensure that all participants under the age of 18 or who lack capacity have read and understood the Event Rules.
City Attractions venues are public areas, elements include walking and leisure areas in shop – no running/ climbing or jumping, if areas are sectioned off or have fencing it is for the safety of guests and they should not attempt to enter these areas.
Participants are personally responsible for their own personal well-being. Due to the photo/light sensitivity within this event, it may not be suitable if you have epilepsy, if in any doubt whatsoever, then please check prior to booking.
Participants need to be able to see similar distances to those required to drive a car in order to be able to participate in an Activity and/or to supervise children in their care. Consequently, short or long-sighted participants must ensure that they wear contact lenses or prescribed glasses. If you are blind, there are ramps in the venue, guide dogs are allowed, however, the experience does not have guide/touch sensitive strips or identifying markings.
We reserve the right to refuse admittance to participants or to remove a participant from our experience should we deem it necessary to do so. This includes a participant who does not comply with the Rules, advice or instructions of our personnel or a participant whose behaviour is considered unsafe or who is thought to be under the influence of alcohol or drugs. All participants are required to act responsibly and courteously at all times and to respect other participants. We shall be entitled to prevent any person from undertaking or completing the experience in the event it deems the behaviour of any participant unsuitable. The decision of the Manager on duty will be final.
Participants must be dressed appropriately. We reserve the right to refuse admittance to the Activities to any participant who is not appropriately dressed. – we encourage fancy dress which should be fire retardant for children’s costumes and with no trailing garment that could pose a tripping hazard.
All participants will attend a briefing on the experience from a team member prior to engaging in the experience. All participants are required to follow the guide through the experience as instructed
Participants will be supervised in the attraction for entertainment and safety value
2.11. No refunds or compensation will be payable by City Attractions Limited in the event that any participant is not permitted to, or decides not to, undertake or complete the activities or events for any reason.
- PRICE AND PAYMENT
3.1 Ticket Prices Terms and conditions
Tickets are priced at £10 per child, adults £1
Refunds are not offered on tickets purchased unless City Attractions have closed the venue due to unforeseen circumstances, in which case, the customer service team would be instructed to re-allocate customer bookings.
Tickets can be purchased online at www.scouseofhorrors.co.uk / www.liverpoolsfamousgrotto.co.uk www.cityattractions.co.uk / www.ticketquarter.co.uk ACC Liverpool box office/ over the phone via helpline and customer information point located at the attraction entrance. There may be circumstances where media outlets will sell tickets on behalf of City Attractions, however terms and conditions of tickets remain at the decision of City Attractions.
Scouse of Horrors is designed for children determined suitable only for ages 3-11. The attraction is specifically designed to this age category to engage them in the experience. Children under the age of 3 are welcome to the event at the parent’s discretion, however will be charged at full price and City Attractions will not be held accountable for any ‘frightened’ children under the age group. New born children are an exception on entry free up to the age of 1. Parents/ Guardians must inform City Attractions on arrival if children are under the age category to the event.
A child must be accompanied by 1 adult over the age of 18, the maximum group 1 adults is able to supervise alone is 6, numbers at 7 or above must be accompanied by an appropriate number of adults, ratio 1 adult per 6 children.
3.2. All charges include VAT.
3.3. Payment shall be made in full at the time of booking and can be made by using a debit card or credit card.
3.4. City Attractions Limited reserves the right to change its prices at any time. Though any change in price will not affect any activities or events which have already been booked and paid for in full at the time that the change in price becomes effective.
4.0 CANCELLATIONS, TRANSFERS AND REFUNDS
4.1. City Attractions Limited requires 24 hours’ notice before the booked start time to provide a full refund for any cancellations for bookings of 9 participants or fewer NO REFUNDS FOR A CHANGE OF TIME. Any cancellations occurring with less than 24 hours’ notice will only be offered a transfer to another Activity, or the same Activity but at a different date and time or a credit note for the value of the booking.
4.5 City Attractions Limited shall be entitled to cancel your booking at any time. In the event that City Attractions Limited decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. In the event of cancellation under this point, you shall be entitled to transfer your booking to another date by time or to another Activity but no other compensation or refund shall be payable by City Attractions Limited.
4.6 Payments made by debit or credit card will be refunded to the same card.
5.0. DELIVERY OF SERVICE
5.1 Subject to the terms of these terms and conditions, we shall provide the activities and events to you at the Event that you have booked at and as set out in the booking confirmation.
the time booked. We require you and the participants in your booking to report to reception at the Event at least fifteen minutes prior to your booking time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in each circumstance.
5.3 We shall use reasonable endeavours to ensure that you and members of your booking’s participation in the experience commences at the time booked. We require you and the participants in your booking to report to reception at least 15 MINUTES prior to your booking time. Late arrivals may not be permitted to undertake the experience and no refunds or compensation will be payable in each circumstance.
6.0. OUR LIABILITY TO YOU
6.1 City Attractions Limited, are not liable to you, the participants in your booking, or your or their dependants or legal representatives for any claim for any indirect or consequential loss or damage, including without limitation personal injury or financial loss or damage, whether such liability arises in breach of contract, tort (including negligence), statute or statutory duty save that nothing is intended to nor shall limit the liability of City Attractions Limited in respect of death or personal injury caused by the negligence of City Attractions Limited or of its employees, agents or contractors or affect the statutory rights of any person dealing as a consumer.
6.2 City Attractions Limited will not be held responsible for the loss or damage of or to any of your or the participants in your booking’s property or personal belongings during your visit to the Event or arising from the booking of or participation in the Activities. Personal possessions are brought into the venue entirely at the owners’ risk.
6.4 Except as otherwise stated, any liability of City Attractions Limited shall be limited to the refund of any charges paid to City Attractions Limited.
6.5 To the maximum extent permitted by law, City Attractions Limited, are not liable for any injury, loss or damage (including damage to property or personal belongings) directly or indirectly arising out of or in connection with the use of the activities or events
7 EVENTS OUTSIDE OUR CONTROL
7.1 City Attractions Limited shall not be liable or responsible for any failure to perform, or delay in performance of, any of City Attractions Limited’s obligations under these terms and conditions that is caused by any act or event which is beyond City Attractions Limited’s reasonable control.
7.2 If an event outside of City Attractions Limited’s reasonable control takes place that affects the performance of City Attractions Limited’s obligations under these terms and conditions, City Attractions Limited will contact you as soon as reasonably possible and City Attractions Limited’s obligations under these terms and conditions shall be suspended for the duration of the event.
7.3 If an event outside of City Attractions Limited’s reasonable control, which means that City Attractions Limited will not be able to provide the Activities in accordance with your booking, takes place before the commencement of your booking, you may cancel your booking and City Attractions Limited will re allocate your activity date before providing you with a full refund as a last resort.
7.4 If it proves necessary to close the Event or cancel any Activities for reasons beyond the reasonable control of City Attractions Limited and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances City Attractions Limited may, but shall not be obliged to, offer alternative dates or times at reduced rates.
8 HOW TO CONTACT US
If you have any questions, queries or if you have any complaints, please contact City Attractions Limited. Contact details for all City Attractions Limited is Info@CityAttractions.co.uk
9 OTHER IMPORTANT TERMS
9.1 City Attractions Limited may transfer its rights and obligations under these terms and condition to another organisation and we will always notify you in writing if this happens, but this will not affect your rights or City Attractions Limited’s obligations under these terms and conditions.
9.3 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
9.4 If City Attractions Limited fails to insist that you perform any of your obligations under these terms and conditions, or if City Attractions Limited does not enforce its rights against you, or if it delays in doing so, that will not mean that it has waived its rights against you and will not mean that you do not have to comply with those obligations. If City Attractions Limited does waive a default by you, it will only do so in writing, and that will not mean that We will automatically waive any later default by you.
9.5 These terms and conditions are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts.